Mexico, Huixquilucan, , Integrated Business Solutions

IT Service Manager LATAM


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • IT Service Management for End User Computing Scope for the Latin America Region. 
  • Interaction with Key Stakeholders within IBS, Business Units, as well as Corporate IT Service Delivery.
  • Interaction with Regional organization – IT Key Account Mgmt, IT Governance, Purchasing, Finance, Shared Service Centers, and Local IT teams.
  • Provider and Contract Management with a Global Service Provider.
  • External team management.
  • Coordinate/Implement programs throughout the Latin America Region in line with Global Strategy and Initiatives.
  • Independently manage processes that include Project Requests; Invoice Validation; Escalation and Conflict Mgmt; Reporting and Service Level Trending Analysis.
  • Supplier Management and Performance Evaluation


  • Strong understanding of ITIL
  • Project Mgt with experience of budgets >$250k
  • Budget/Financial/Cost Center Mgt
  • Provider and Contract Mgt Experience
  •  Ability to Manage Change (Technical, Organizational)
  • High sense of Accountability .
  • Adaptable to Changing Priorities.
  • Ability to Network with Colleagues of Diverse Backgrounds and Locations.
  • End User Computing Knowledge
  • Manage Multiple Stakeholders as well as Expectations
  • 2+ years of IT Related or Equivalent Experience 
  • The position will require some travel and candidates willing to be mobile are preferred
JOB ID: 1900004S